The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter‑terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
Reporting Centre Offender Manager teams manage large numbers of Immigration cases, requiring individuals to maintain contact with the Home Office through set conditions of their Immigration bail. Contact is made through attendance at one of the 14 reporting centres or a designated location.
Reporting Centre teams are an integral part of Immigration Enforcement and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. Successful candidates will undertake a range of duties, which supports this strategy.
We’re looking for individuals who thrive in dynamic, high‑pressure environments, are flexible and open to change, demonstrate strong communication and interpersonal skills, and are committed to delivering high‑quality public service.
Reporting Centres are fast‑paced and require strong organisational and management skills, as well as the ability to make quick, well‑judged decisions. You will deal with a range of offenders, including vulnerable adults.
Key objectives include encouraging voluntary return through meaningful contact, managing a reporting population to drive compliance, and progressing cases towards removal or other appropriate conclusions.
The role involves a fully flexible workforce, delivering duties such as Reporting, Investigations, Operational Support, and administrative functions. Successful candidates will work across all administrative work streams.
We are seeking 12 Offender Managers to join the Reporting Centre team within the Immigration Compliance & Enforcement (ICE) team. The role involves working within the Reporting Centre team and ensuring immigration legislation is enforced. You will report to the Higher Executive Officer (HEO).
Key responsibilities
As an Enforcement Officer, you’ll work across multiple immigration work streams, each offering unique challenges and opportunities for growth:
- Offender Management – Conduct face-to-face interviews and assist in detention and removal processes, playing a key role in upholding the integrity of the immigration system.
- Customer & Stakeholder Engagement –Represent Immigration Enforcement in front‑facing roles, interacting with customers and internal/external stakeholders, including detention management responsibilities.
- Front Office Operations – Manage the reporting population, handle queries and complaints, provide signposting, allocate cases, and deliver effective interventions.
- Workflow Management – Progress cases to resolution, ensuring timely and accurate decision‑making.
- General Office Duties – Support day‑to‑day operations including inbox management and administrative tasks.
Flexible working
You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.
Working pattern
Due to the business requirements of this role, it is only available on a full‑time basis. This being a customer facing role means there is no option for home working, full office attendance is expected.
Training
You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
Due to the face‑to‑face contact and detention element, the role can be physically demanding, requiring suitable Personal Safety Training Level 2 and maintaining certification.
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