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Workforce Officer
The closing date is 26 May 2026
Do you have a passion for customer service and an interest in making a difference for our workforce? Our Workforce Advice Team is the first point of contact for all colleagues to access high quality employee relations information, advice and support. The Workforce Officer post is a crucial part of this, as they are the face of the service and provide managers and staff with timely advice when they need it, via our AskWorkforce telephone line and email inbox.
The Workforce Officer role is an entry level position and is perfect for anyone looking to develop a career in human resources. Successful candidates will be provided with training on the Trust’s Workforce policies and key employment legislation, with further opportunities for development as you work alongside our team of Workforce Advisors and Business Partners. The Workforce Advice Team meets weekly to share lessons learnt from cases, undertake CPD sessions and to have general updates from across the Trust and other teams.
Main duties of the job
In this role you will be the first point of contact for queries about Workforce policies and employment matters and you will use your experience of the queries we receive to help us continually develop our online resources. You will be a crucial member of our ambitious and innovative team and you will have the opportunity to gain experience of how we implement our Workforce policies by providing administrative support to our Workforce Advisors and Business Partners.
If this sounds like the opportunity you have been waiting for, we would love to hear from you.
About us
The Workforce Team are based at Preston Business Centre, co-locating with other key teams such as Recruitment, Employee Services and Temporary staffing, giving us much more opportunity for engagement and closer working relationships.
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job responsibilities
- Provide day to day delivery of an effective and comprehensive Workforce Advice service in accordance with agreed service standards.
- Provide administration support to Workforce Advice Team.
- Support the team to continuously review and update processes to ensure the highest standards at all times.
- Build strong and effective relationships with managers across the team and Trust wide.
- Support the development of the Workforce Team in conjunction with the Workforce Strategy.
Person Specification
Knowledge & Experience
- Experience of using Microsoft office (Outlook, Word, Excel, Powerpoint) and ability to use other systems.
- Experience of dealing with issues sensitively and in a confidential manner.
- Experience of providing a high standard of customer service.
- Experience of working in a role involving administration.
- Working knowledge of the Electronic Staff Record (ESR).
- Recent experience of HR processes within the NHS.
- Up to date knowledge of NHS Agenda for Change Terms and conditions and application to employee queries.
- Knowledge of Workforce policies and their application to employee queries.
Qualifications & Education
- Good general education to tertiary level or equivalent experience.
- Qualification in Human Resource Management.
Skills & Abilities
- Ability to use own initiative and work without supervision.
- Ability to work effectively within the team.
- Ability to research queries and analyse information, with attention to detail and accuracy. Excellent communication skills, both written and verbal.
- Excellent organisational skills and time management skills including the ability to prioritise.
- Able to demonstrate tact and diplomacy.
Values & Behaviour
- Ability to travel between sites.
- Demonstrate a positive attitude.
- Willing to work flexibly within the Workforce team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
£28,392 to £31,157 a year, Per Annum, Pro Rata
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