Legal Technology & IP Paralegal Services, London
Term type:
Permanent
Department:
Legal Technology & IP Paralegal Services
Location:
London
The firm
Ropes & Gray is a global law firm that operates across 17 time zones and has more than 1,400 lawyers based in the United States, Europe and Asia who collaborate seamlessly to provide clients with high-quality representation in innovative industries that shape the global economy. Our clients include private equity firms, pharmaceutical and biotech companies, financial institutions, mutual funds, hospital systems, and more. Client by client, we’ve built a reputation for first-class work, a pragmatic approach, and impeccable standards of service and ethics. We count many of the world’s most respected companies and institutions as longtime clients, and serve organizations at all stages of development. Clients trust us with their most important matters because they know we understand their businesses and deliver the results they need.
Our deeply rooted culture of teamwork means that our lawyers work closely with colleagues around the world to provide support to clients. This collaborative approach encourages our lawyers to work alongside partners and clients on sophisticated matters. We work as a team to support a range of leading legal practices, including private equity, M&A, capital markets, finance, asset management, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, data, privacy & cybersecurity, and business restructuring.
Ropes & Gray London is one of the largest offices in the Ropes & Gray network, and the hub of the firm’s EMEA network and set up in London in 2010. While we are now an established presence in the UK, we’ve retained all the buzz of our start-up years. It makes us a little bit different: it means we have the stature and resources of a major international law firm combined with the pace, inclusivity and career progression of a specialist firm. Our clients like to work with us. We are, of course, always professional, but we are personal, and personable with it. As a group, we’re international, diverse and our team is always professional, but uniquely personable. With around 31 partners, 137 fee earners and a trainee intake of 13, everybody in the office knows everyone else. That means that every hire we make is an important investment for the firm, because each team member has a distinct role to play in delivering excellent service to our clients.
The role
The Practice Technology Analyst supports the implementation and adoption of legal technology platforms within practice groups, with a focus on AI-powered tools and practice efficiency solutions. This role assists others in the department in conducting technology evaluations, supporting pilot programs, and providing technical support for the firm’s practice technology platforms. This position plays a vital role in expanding the use of innovative legal technologies to enhance lawyer efficiency and improve client service.
KEY ROLES & RESPONSIBILITIES
- Support the evaluation, testing, and implementation of emerging legal technology platforms, including generative AI solutions and other practice innovations
- Help prepare and maintain training materials, user guides, and knowledge base articles for practice technology platforms
- Provide first-level technical support for practice technology platforms, troubleshooting issues and escalating complex problems when necessary
- Help monitor technology adoption rates and system usage, creating reports to identify opportunities for increased engagement
- Maintain accurate documentation of system configurations, processes, and support procedures
- Assist with user onboarding and basic training for practice technology solutions
- Stay informed about legal technology trends and developments through research and professional development
- Participate in technology demonstrations and awareness sessions for practice groups
- Assist with data gathering and analysis to support technology decision-making
- Maintain communication with technology providers regarding support issues and feature requests
- Comply with department and firm administrative procedures and policies
- Perform other work-related duties as assigned
Qualifications and Skills
- Bachelor’s degree required.
- A minimum of 3 years of experience in a law firm or legal technology environment preferred.
- Experience with legal software applications such as contract analysis tools or practice management platforms
- Familiarity with GenAI legal technology platforms commonly used in law firms
- Understanding of legal workflows and practice needs
- Strong technical aptitude with ability to learn new software quickly.
- Basic understanding of data analytics concepts is desirable
- Must demonstrate the ability to maintain strict confidentiality.
- Self-motivated with a strong desire to learn new skills and technologies
- Able to interact effectively with all levels, including attorneys and senior staff
- Good oral and written communication skills with ability to explain technical concepts to non-technical users
- Ability to organize and manage multiple tasks simultaneously while maintaining attention to detail
- Strong analytical thinking and problem-solving skills with a systematic approach to troubleshooting
- Excellent customer service orientation with a focus on user experience
- Adaptable to changing priorities and emerging technologies
- Ability to work both independently and as part of a collaborative team
- Demonstrated initiative in identifying and resolving issues proactively
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