Job Description
Location: Port of Tilbury London Ltd, Leslie Ford House
Job Title: Cruise Operations Supervisor
Location: Port of Tilbury
Hours: 35 hours – with occasional requirement to work weekends during peak cruise season
Compensation: £45,000 + shift allowance £3,000
Forth Ports is one of the UK’s largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK’s renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
About the Role
Based in the cruise department, we are seeking a Cruise Terminals Supervisor to supervise the coordination of vessel operations, staff, and stakeholders at the Port of Tilbury and London Central Moorings, delivering a high standard of service and a great experience for all visitors.
Key Responsibilities
- Ensure terminals are fully set up and prepared for all cruise and event activities.
- Liaise regularly with agency labour suppliers to ensure staffing requirements are accurately defined and fulfilled.
- Maintain a safe operational environment for employees, visitors, contractors, and resources, ensuring compliance with legislative and company safety policies.
- Investigate incidents and complete accident and damage reports in line with company procedures.
- Ensure all operational and service requirements are in place for each vessel visit.
- Prepare and implement, in conjunction with Operations colleagues, detailed action plans for each cruise ship visit, outlining agreed scopes of work and key liner activities while alongside, including control of car‑parking operations.
- Supervise and oversee the entire vessel operation in accordance with terminal procedures and operational standards.
- Coordinate all shoreside activities in conjunction with internal teams and external service providers.
- Maintain accurate operational, security, and plant usage records, including identifying and reporting maintenance requirements
- Work flexibly across different port assets as required, providing operational support and supervisory oversight to meet business needs.
Qualifications & Skills
- Excellent IT and report writing skills.
- Knowledge or understanding of cruise operations.
- Excellent communication skills.
- Safety Awareness.
- Problem solving skills.
- Full driving licence, valid in the UK
- Full UK working rights
What Forth Ports Can Offer You
- A competitive salary
- Group Bonus
- Generous annual leave entitlement
- Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
- Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
- Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
- On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
- An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
- GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
- Cycle to Work scheme to support affordable, sustainable commuting
- On-site free parking available for all employees
- Attractive family-friendly policies, including enhanced maternity cover
- Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Closing Date: Monday 1st June, 2026
Contract Type: fulltime
Salary: £48,000.00 Yearly
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