Chestertons Estate Agency – Tenancy Consultant
Hours: 40 hours a week, Monday to Friday, worked flexibly between 8:30am and 6pm.
Location: Tower Bridge.
Salary: £30,000-35,000 per annum plus benefits.
Key Responsibilities
Primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer‑focused experience throughout the tenancy lifecycle. Provide expert advice on housing legislation, oversee annual rent reviews, manage renewal of non‑Housing Act tenancies, and handle all in‑tenancy variations in a fair, professional, and commercially responsible manner.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Demonstrate the capability to manage high‑value and complex tenancies, adapting approach appropriately for arrangements such as short‑lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Qualifications / Attributes
- Prior experience in a tenancy, lettings, or renewals role with a strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising, and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits
Employee assistance programme, competitive holiday allowance plus public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan, and a range of other additional benefits linked to specific job grades.
Equal Opportunity Statement
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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