Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Soraya, a Persian-inspired concept, is a continuation of 971 Hospitality’s world by Pachamama Group. Opening is due mid‑June 2026. Soraya is about sharing, offering guests an exceptional culinary experience that celebrates the rich and vibrant flavours of Persian cuisine in an exquisite setting. The menu highlights traditional Persian recipes and innovative plates, with signature dishes such as Mast O Khair, Lamb Koobideh, Chicken Joujeh, and Ghaymeh Bedemjan.
Responsibilities
- Oversee front‑of‑house operations to ensure smooth and efficient service.
- Lead, support, and motivate the team during service to maintain high standards.
- Deliver excellent guest experiences and handle queries or complaints professionally.
- Maintain strong menu and allergen knowledge to support both guests and team.
- Coordinate with kitchen and bar teams to ensure timely and accurate service.
- Manage reservations, table flow, and seating to optimise guest experience.
- Conduct pre‑shift briefings and support ongoing staff training and development.
- Ensure high standards of cleanliness, presentation, and health & safety compliance.
- Monitor guest satisfaction and identify opportunities to improve service.
- Step into service roles as needed to support the team and maintain service flow.
Qualifications
- Full‑time employment required.
- Experience: Required.
- Strong leadership and customer service skills.
Benefits and Opportunities
- Attractive salary based on skills and experience.
- Full service charge distribution.
- Referral scheme with a £300 bonus for a successful candidate.
- Complimentary breakfast, lunch, and dinner for all employees.
- Generous staff discount at all group restaurants.
- 28 days holiday for a full‑time employee.
- Comprehensive on‑the‑job training to enhance skills and knowledge.
- A friendly and positive work environment fostering respect and teamwork.
- Psychological, financial, and legal support available through the Employee Assistance Programme (EAP).
- Salary paid monthly on the last Friday of each month.
- Wagestream access, allowing up to 50% of earnings to be streamed at any time.
- Pension scheme with a 3% employer contribution.
- Opportunities for career development and regular appraisals.
Compensation
Salary: $43,745 – $46,245 yearly.
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