Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What You’ll Be Doing
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What We’re Looking For
- Experience managing teams in retail or hospitality
- Strong numeracy and problem‑solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach—making this the perfect time to join us and help shape the future of B&M.
We’re one of the UK’s fastest‑growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discounts in our stores, a colleague portal offering discounts for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
Ready to grow with us? Apply now and be part of the B&M journey.
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “B&M Retail”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438875323__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=28255” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Tendring” } } }Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What You’ll Be Doing
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What We’re Looking For
- Experience managing teams in retail or hospitality
- Strong numeracy and problem‑solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach—making this the perfect time to join us and help shape the future of B&M.
We’re one of the UK’s fastest‑growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discounts in our stores, a colleague portal offering discounts for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
Ready to grow with us? Apply now and be part of the B&M journey.
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr…