Hybrid Service Desk Manager – Lead SLA-Driven Support

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ECS Resource Group Ltd is seeking a Service Desk Manager based in Solihull, responsible for leading a team of support engineers to ensure high-quality service delivery. You will monitor performance metrics, handle escalations, and mentor team members.

The ideal candidate will have a minimum of 5 years' experience in Service Desk Management and a strong technical support background. This role offers a hybrid working model, with 4 days onsite and 1 day working from home.

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