Hybrid Technical Business Analyst – AI-Driven CX

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Iberdrola Energie Deutschland GmbH is seeking a Technical Business Analyst for hybrid work in Glasgow. You will support and maintain a suite of applications across multiple technologies, ensuring customer satisfaction through excellent service.

Key responsibilities include configuring chatbots and voicebots with Genesys, managing vendor relationships, and analyzing IT systems. Minimum qualifications include a Bachelor’s degree in a technical field and experience in IT project delivery.

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