Job Title: Customer Service Manager
Location: Leeds, LS16 (Horsforth)
Salary: 35,000- 40,000 (DOE)
Role Overview
Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.
Key Responsibilities
- Lead and develop customer service and order processing teams (including offshore)
- Ensure high service standards, timely responses and effective issue resolution
- Oversee accurate and efficient order and quote processing
- Manage KPIs, team performance and continuous improvement initiatives
- Act as escalation point across customer service, sales and operations
- Drive process efficiency, communication and cross-team alignment
Key Requirements
- Experience managing customer service or operational teams
- Strong leadership, communication and organisational skills
- Ability to manage high workloads and competing priorities
- Customer-focused with strong problem-solving ability
- Experience with CRM/order systems (offshore exposure beneficial)
Key KPIs
- Response times and service levels
- Customer satisfaction (e.g. NPS)
- Order accuracy and efficiency
- Team performance and engagement
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Search”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438877154__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=918” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Leeds” } } }Job Title: Customer Service Manager
Location: Leeds, LS16 (Horsforth)
Salary: 35,000- 40,000 (DOE)
Role Overview
Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.
Key Responsibilities
- Lead and develop customer service and order processing teams (including offshore)
- Ensure high service standards, timely responses and effective issue resolution
- Oversee accurate and efficient order and quote processing
- Manage KPIs, team performance and continuous improvement initiatives
- Act as escalation point across customer service, sales and operations
- Drive process efficiency, communication and cross-team alignment
Key Requirements
- Experience managing customer service or operational teams
- Strong leadership, communication and organisational skills
- Ability to manage high workloads and competing priorities
- Customer-focused with strong problem-solving ability
- Experience with CRM/order systems (offshore exposure beneficial)
Key KPIs
- Response times and service levels
- Customer satisfaction (e.g. NPS)
- Order accuracy and efficiency
- Team performance and engagement
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
#J-18808-Ljbffr…