Lead 1st Line IT Desk – MSP Team Leader (SLA)

Crestwave Solutions, located in Central London, is looking for a 1st Line IT Team Leader to manage a dynamic team in a fast-paced help desk environment. This role involves leading and motivating the team, overseeing daily operations, and engaging with clients to ensure SLA standards are met. Candidates should have 2+ years’ experience in a similar role, strong interpersonal and customer service skills, and familiarity with Microsoft Cloud technologies and ITSM tools. The position requires full office presence five days a week.#J-18808-Ljbffr…