Sr Customer Success Manager

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Sr Customer Success Manager”, “description”: “Senior Customer Success Executive/Customer Success Executive Affinity Partnerships The Role Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time. Key Responsibilities Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies. Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value. Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights. Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines. Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities. Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success. Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations. Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth. Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required. Academics Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience. Essential Criteria Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities. Excellent analytical and data interpretation skills. High proficiency in MS Office (particularly Excel). Superb written and verbal communication skills, both face-to-face and virtual. Desirable Criteria experience in some of the following would be beneficial Experience in IT, e-commerce, fintech, or financial services. Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools. Appreciation of web/software development. Experience of CRM systems (e.g., We minimise waste and duplication. Remuneration Performance Based Bonus Private medical insurance Life assurance Pension with annual pension clinic Health cashback plan Hybrid working arrangements Additional service-related holidays and option to buy more Cycle-to-work scheme Full access to online learning system Wide-ranging discount reward schemes About Seopa This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working. Alongside operating our own consumer brands ( and we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually. Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (20202022), and Platinum Best Managed Companies award 2023-2025. Skills: Customer Success Account Management Sales Negotiation”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Seopa Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438989710__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=936” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Belfast” } } }