Experienced Service Advisor

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Experienced Service Advisor”, “description”: “We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn't just about managing service appointments-it's about building trusted relationships and delivering an exceptional customer experience every time. Acting as the relationship manager for service customers. Managing communication across all channels – phone, email, online bookings and face-to-face. Coordinating with the workshop and parts department to deliver timely and efficient service. Supporting your colleagues across the wider aftersales team. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out. You will know how to handle queries and manage expectations while delivering excellent customer service. Desirable: Previous experience as a Service Advisor is advantageous but not required. We invest in our colleague's personal development, if you are successful, you can look forward to on-going manufacturer training opportunities that provide you with career progression. We value diversity and inclusion across our workforce.”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Donnelly Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438997039__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }