Agency Advert – Administrative Officer (AO)
Branch: FCAD – Finance Processing (Accounts Receivable) Location: New Forge Start Date: Immediate Hours: 37 per week, Monday-Friday, 9am-5pm Pay Rate: £13.75 per hour
About the Role
We are seeking a motivated and detail oriented Administrative Officer (AO) to join the Finance Processing – Accounts Receivable team. This is an excellent opportunity for an organised individual with strong communication skills and a background in administrative and customer support.
You will play a key role in supporting the Accounts Receivable function, ensuring accurate processing of invoices, effective credit control, and high quality customer service.
Key Duties & Responsibilities
- Format data for import into the finance accounting system to generate batch invoices.
- Create manual invoices and credit notes on customer accounts.
- Carry out credit control tasks including issuing statements and copy invoices.
- Take credit card payments from customers over the phone.
- Resolve customer and supplier queries via email and telephone.
- Process supplier invoices for payment using the purchase ordering system.
- Review and post staff expense claims.
- Maintain work trackers and query logs on Content Manager.
Essential Criteria
Applicants must demonstrate the following:
Qualifications
- Two GCSEs in Mathematics and English, or equivalent.
Skills & Experience
- Strong communication skills with the ability to engage confidently and professionally with colleagues and customers, both verbally and in writing.
- Experience in an administrative support role that includes customer interaction (internal or external).
- Proficient in using MS Office applications, including Word, Outlook, Excel and Teams.
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