Reed have partnered with a prestigious UK law firm, recruiting for an Operations Support Manager in their Bristol Central office.
This role involves managing a multidisciplinary team to ensure smooth operational delivery in a busy, client-facing corporate environment.
You will also act as the deputy to the Front of House Manager, collaborating closely with Facilities, IT, Office Services, and Health & Safety teams across the firm.
Location: Central Bristol
Salary: Competitive + annual company-wide bonus (typically 4–6%)
Job Type: Full-time
Working Pattern: Monday-Friday, rotating early/late shifts every other week (7:30am–4:30pm / 10:00am–7:00pm)
Duties:
- Manage 10–15 direct reports across Front of House, Reception, Facilities, Operations, AV, and Switchboard.
- Lead on rotas, performance, coaching, service standards, and team development.
- Act as second in command to the Front of House Manager.
- Support teams in Health & Safety, Legal Operations, and Commercial Operations.
- Deliver a high-quality Front of House and client experience.
- Coordinate staffing, shift patterns, and act as an escalation point for service issues.
- Support meetings, events, and all hospitality functions.
- Liaise with Facilities, Building Management, and suppliers to resolve office issues.
- Maintain excellent standards across meeting rooms, shared spaces, and security areas.
- Support office services including post, DX, couriers, stationery, and storage.
- Assist with Health & Safety drills, procedures, and compliance activity.
- Provide administrative support including invoice processing, records, and budget tracking.
- Contribute to operational improvements and wider business projects.
- Occasionally visit the firm’s smaller London and Edinburgh offices to provide on-site operational or Front of House support when the FOH Manager is unavailable.
About you:
- Proven experience managing teams in office, operations, facilities, hospitality, or similar environments.
- Background in operational or facilities management or front of house services.
- Strong communication and stakeholder management skills.
- Highly organised, proactive, and confident handling multiple priorities.
- Good IT capability with a willingness to learn basic troubleshooting.
- Customer-focused, collaborative, and professional approach.
- Health & Safety awareness (training available).
Benefits:
- 25 days’ annual leave plus bank holidays, with additional days awarded after 3, 6, and 10 years of service.
- Annual firm-wide performance bonus paid in November (typically 4–6%).
- Self-invested personal pension (SIPP) with employer contribution up to 5% and employee minimum 3%.
- Private medical insurance for all employees.
- BUPA health assessments on joining and every two years thereafter.
- Enhanced family leave, including 26 weeks full pay maternity/adoption leave, shared parental leave matching maternity/adoption, and four weeks full pay paternity leave.
- Employee Assistance Programme for wellbeing and counselling support.
Reed have partnered with a prestigious UK law firm, recruiting for an Operations Support Manager in their Bristol Central office.
This role involves managing a multidisciplinary team to ensure smooth operational delivery in a busy, client-facing corporate environment.
You will also act as the deputy to the Front of House Manager, collaborating closely with Facilities, IT, Office Services, and Health & Safety teams across the firm.
Location: Central Bristol
Salary: Competitive + annual company-wide bonus (typically 4–6%)
Job Type: Full-time
Working Pattern: Monday-Friday, rotating early/late shifts every other week (7:30am–4:30pm / 10:00am–7:00pm)
Duties:
- Manage 10–15 direct reports across Front of House, Reception, Facilities, Operations, AV, and Switchboard.
- Lead on rotas, performance, coaching, service standards, and team development.
- Act as second in command to the Front of House Manager.
- Support teams in Health & Safety, Legal Operations, and Commercial Operations.
- Deliver a high-quality Front of House and client experience.
- Coordinate staffing, shift patterns, and act as an escalation point for service issues.
- Support meetings, events, and all hospitality functions.
- Liaise with Facilities, Building Management, and suppliers to resolve office issues.
- Maintain excellent standards across meeting rooms, shared spaces, and security areas.
- Support office services including post, DX, couriers, stationery, and storage.
- Assist with Health & Safety drills, procedures, and compliance activity.
- Provide administrative support including invoice processing, records, and budget tracking.
- Contribute to operational improvements and wider business projects.
- Occasionally visit the firm’s smaller London and Edinburgh offices to provide on-site operational or Front of House support when the FOH Manager is unavailable.
About you:
- Proven experience managing teams in office, operations, facilities, hospitality, or similar environments.
- Background in operational or facilities management or front of house services.
- Strong communication and stakeholder management skills.
- Highly organised, proactive, and confident handling multiple priorities.
- Good IT capability with a willingness to learn basic troubleshooting.
- Customer-focused, collaborative, and professional approach.
- Health & Safety awareness (training available).
Benefits:
- 25 days’ annual leave plus bank holidays, with additional days awarded after 3, 6, and 10 years of service.
- Annual firm-wide performance bonus paid in November (typically 4–6%).
- Self-invested personal pension (SIPP) with employer contribution up to 5% and employee minimum 3%.
- Private medical insurance for all employees.
- BUPA health assessments on joining and every two years thereafter.
- Enhanced family leave, including 26 weeks full pay maternity/adoption leave, shared parental leave matching maternity/adoption, and four weeks full pay paternity leave.
- Employee Assistance Programme for wellbeing and counselling support.
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