Our client, a reputable 4-star hotel located in the scenic Inverness-shire, is seeking a dedicated and experienced Night Manager to join their team on a permanent basis. This role presents a valuable opportunity for a professional with a background in Front of House operations, who thrives in delivering outstanding guest experiences and maintaining the highest standards of service during overnight hours. As part of a dynamic team you will play a key role in ensuring smooth running of the hotel during the night shift, fostering a safe, welcoming, and efficient environment for both guests and staff.
Submit your CV and any additional required information after you have read this description by clicking on the application button.Key Responsibilities: Overseeing all overnight operations to ensure exceptional guest experience and safety.Managing the night team, providing leadership, support, and guidance.Handling guest enquiries, complaints, and special requests with professionalism and empathy.Coordinating with other departments to ensure seamless communication and service delivery.Monitoring security procedures and ensuring compliance with health and safety regulations.Preparing night reports and ensuring that all relevant documentation is accurate and up to date.Addressing any issues that arise during the night shift promptly and efficiently.Assisting with the preparation of and adhering to operational standards and policies.Candidate Profile: Proven experience as a Night Manager or in a similar Front of House leadership role within a hotel setting.Strong communication and interpersonal skills, with an empathetic approach to guest service.Excellent organisational skills and the ability to manage multiple priorities during night operations.Reliable, trustworthy, and capable of working independently during unsupervised hours.Knowledge of health and safety protocols relevant to hotel operations.A proactive problem-solver with a calm and professional demeanour.Flexibility to work night shifts, including weekends and public holidays. xwzovoh If you wish to find out more, please apply today!…