Chief Customer Officer – Workforce Consulting
Chief Customer Officer
Product: Enterprise Technology LearningSector: Banking & Financial ServicesSalary: £150,000 Base + £50,000 BonusLocation: UK Based | Significant UK travel
Ideal candidate profile:
An executive commercial leader from a technology consulting, workforce transformation, enterprise learning, hire‑train‑deploy or technology staffing background with deep experience operating within Banking and Financial Services clients. You’ve built and grown strategic enterprise accounts, led high‑performing commercial/customer organisations and are comfortable operating at C‑suite level within sophisticated global banking environments. This is not a traditional sales leadership role. The business already has deep relationships across global banking clients and now requires a commercially elite operator capable of unlocking significantly greater strategic revenue from existing enterprise accounts. The organisation delivers technology training, workforce transformation, digital capability, early careers programmes and consulting‑style solutions into some of the world’s largest financial institutions.
The successful individual will lead and scale the commercial customer organisation responsible for:
- Strategic account growth
- Customer expansion
- Enterprise relationship management
- Commercial retention
- Executive stakeholder engagement
- Customer success strategy
You will operate directly with:
- CTOs
- Heads of Technology
- Executive Learning Leaders
- C‑suite stakeholders
- Global Banking leadership teams
This role requires someone capable of operating in sophisticated enterprise environments where relationship depth, strategic thinking and consultative commercial leadership are critical.
Essential Background:
- Proven experience selling into Tier 1 or Tier 2 Banking / Financial Services clients
- Experience within technology consulting, technology training, workforce transformation, staffing, hire‑train‑deploy, graduate solutions or enterprise services
- Experience growing large strategic accounts (£1m+ relationships)
- Strong executive presence with experience influencing C‑suite stakeholders
- Background within technology services, technology products or technology skills environments
- Experience leading high‑performing commercial, customer success or strategic account teams
The Opportunity:
- Existing enterprise client base
- Highly consultative sales environment
- Significant account growth potential
- Scaling business with ambitious growth plans
- Executive-level influence internally and externally
- Opportunity to shape the future commercial strategy of the organisation
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