DaaS Improvement Programme Director

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Overview

Inside IR35 – Hybrid

Experience

• 10+ years’ experience delivering complex, large‑scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred.
• Demonstrated experience leading programmes in lean teams, with a hands‑on approach alongside clear programme accountability.
• Proven leadership of global Technology teams within complex matrix organisations, including influencing without direct authority.
• Significant experience in vendor and partner management, including commercial negotiation and performance management.
• Strong understanding of modern device management technologies and end‑to‑end device lifecycle management.
• Proven experience working with ServiceNow in an operational or IT service management context.
• Experience operating within risk, compliance, and audit frameworks in regulated environments, both internally and with external partners.
• Strong familiarity with ITIL/ITSM practices, service management, and operational governance.

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