St Nicholas Hospice Care provides specialist palliative care and support services to individuals and families facing life-threatening illnesses across West Suffolk and Thetford. Dedicated to improving the quality of life, the hospice cares for those experiencing dying, death, and grief through a range of services tailored to meet individual needs. With over 50,000 families supported since its inception, the hospice offers care in patients’ homes or at its facility, serving around 2,000 people annually. At any given time, St Nicholas Hospice Care assists approximately 320 individuals on its caseload, ensuring compassionate and professional care for those in need.
Role Description
This is a full-time, on-site position located in Bury St Edmunds. As a Store Manager, you will oversee daily operations, ensure the delivery of outstanding customer service, and achieve sales targets for the store. Responsibilities include managing and motivating the team, maintaining visual merchandising standards, managing inventory, and implementing strategies to minimize retail loss. You will also be expected to foster a positive and inclusive environment, ensuring the store contributes to the charity’s goals while engaging with the local community.
Qualifications
- Strong skills in Customer Service and ensuring Customer Satisfaction
- Effective Communication skills, with the ability to engage with staff, customers, and stakeholders
- Proven experience in Store Management, including overseeing staff and daily operations
- Knowledge and experience in Retail Loss Prevention practices
- Problem-solving abilities and organizational skills
- Experience in achieving sales targets and implementing store initiatives
- Proficiency in basic financial management and reporting
- Previous experience in a retail or charity shop environment is an advantage
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