Machine Health Check Advisor/Service Controller
Location: From £28,000.00 per year, uncapped commission at 5% (OTE of up to £35k)
Company Information: Watling JCB Limited is a privately owned and owner managed profit-making organisation and one of the most progressive JCB Dealerships in the World for the Sales and Customer Support of Construction, Industrial and Waste & Recycling equipment.
We are looking for a high calibre, forward-thinking, energetic person with a “can-do” attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company’s ongoing success.
In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance with role requirements, operate with a huge degree of commitment and energy to ensure our long-term strategy to remain the JCB Dealer of choice.
Main Purpose of the Role
Liaising with customers to agree additional work identified through vehicle/machine health checks, arranging parts, booking work, producing accurate estimates, following up with customers to agree work, recording outcomes to determine success of vehicle/machine health checks, helping with office admin including invoicing, inputting information, booking services.
Department
Service Department
Duties/Responsibilities
- Build strong and positive relationships with customers
- Feedback any important customer information to the Company
- Monitor the backend systems and compile estimates for required further work
- Contact customer and sell identified work and other products and services we offer
- Liaise with the Parts department and hand over parts sales leads identified
- Liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
- Input information to create worksheets
- Help invoice customers and follow up order numbers
- Occasional overtime on Saturday mornings, when required
- Other duties as deemed necessary to fulfil the role
Experience
- Proven track record of Parts/Service sales role within the Construction or similar industry
- Experience with Workshop Management Systems
- Clean driving licence and good driving record
- Proof of right to work in the UK
Hours – 08:00am to 17:00pm with 30min lunch
Please state your salary expectations with your applicationReference ID: MHC01LB
At Watling JCB, we understand that your professional journey is not just about the tasks you perform, but the growth and development you experience along the way. With our continuous learning initiatives, we strive to empower our employees to reach their full potential.
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