Scheme Manager

Responsibilities

• Actively support and deliver against the Association’s corporate objectives.
• Have awareness of and assist the Association in delivering value for money services.
• Monitor care packages within the scheme to meet relevant support needs and person‑centred care.
• Provide high quality, generic advice on all neighbourhood services and processes.
• Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
• Ensure that properties are let within the scheme and carry out viewings in line with expected targets.
• Effectively diagnose and log repairs; oversee cost analysis as per the Association’s approved schedule of rates.
• Effectively manage the building and associated communal services provided by the Association.
• Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months.
• Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
• Positively engage with tenants to reduce social isolation and improve wellbeing.
• Effectively monitor risk within the scheme.

Qualifications

• GCSE Grade C or equivalent qualification in maths and English.
• Strong commitment to customer service excellence.
• Demonstrates drive and resilience.
• Proactive approach to work.
• Self‑starting and self‑motivated.
• Performance focused.
• Focus on getting things done; customer services experience in a customer‑facing role.
• Experience of working in a specialist housing environment.
• Experience of lone working.
• Good understanding of best practice in customer services.
• Ability to ascertain the support needs of tenants, notify others, and provide appropriate support including emergency services.
• Knowledge of care services available through various agencies.
• Knowledge of safeguarding procedures.
• Knowledge of welfare benefits available to the elderly and disabled.
• Organised.
• Analytical problem solving.
• Focused drive.
• Team focus.
• Customer Focus.
• Communication.
• Organisational Awareness.

Benefits

• Healthcare scheme.
• Salary sacrifice scheme for qualifying staff.
• Pension scheme.
• Free parking on site.
• We see our people being key to our success and are members of the Investors in People (Silver Award).

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