Deal Strategy Analyst – EMEA

Company: Synthesia
Apply for the Deal Strategy Analyst – EMEA
Location: London
Job Description:

What You’ll Do:

  • Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds—approving standard deals and routing exceptions to senior reviewers
  • Support modelling of multi-year, multi-product deals—building ARR, TCV, and per-seat/platform fee scenarios under the guidance of senior team members
  • Spot common commercial risks in deal structures and flag them to senior team members or the Manager for review
  • Triage exception requests, gather supporting context from the AE/CSM, and prepare them for review by senior team members with clear documentation

Commercial Operations & Systems

  • Manage deal data integrity in Salesforce—ensuring opportunity records, pricing fields, and approval audit trails are accurate and complete
  • Work within DealHub (CPQ) to validate deal configurations, flag misconfigurations, and escalare system issues during the deal review workflow
  • Support ARR and revenue recognition hygiene by flagging deal structures that may create recognition complexity for senior review
  • Assist with maintaining Deal Desk playbooks, floor pricing references, and discount schedule documentation

Stakeholder Partnership

  • Act as a first point of contact for EMEA AE/CSMs on standard commercial queries and deal submission questions, escalating senior or complex requests as needed
  • Coordinate with Finance and Legal on routine deal questions, escalating non-standard commercial terms or booking issues to senior team members
  • Communicate approval decisions clearly—explaining the why, not just the outcome, and building AE/CSM trust through consistency and speed
  • Manage inbound deal desk cases from the EMEA field—triaging requests from AE/CSMs via the shared deal desk mailbox, tracking case status, and ensuring SLAs are met for standard submissions

Process Ownership

  • Maintain deal log accuracy, hit SLAs consistently, and surface observations on recurring approval patterns to the Manager
  • Flag recurring exceptions to the Director that may signal a gap in the approval framework
  • Help roll out new commercial policies into the EMEA field by maintaining documentation and supporting enablement sessions

Experience & Technical Skills

  • At least 2 years of experience in a Deal Desk, Sales Operations, Revenue Operations, or commercial finance role in a B2B SaaS company
  • Hands‑on Salesforce experience—navigate opportunity records, run reports, and maintain deal data accuracy independently
  • Familiarity with CPQ systems (DealHub, Salesforce CPQ, or similar)—understand how deal configurations map to pricing outputs
  • Working knowledge of revenue recognition principles (ASC 606 / IFRS 15)—identify when a deal structure creates a recognition issue and escalatate appropriately
  • Comfort building and interpreting deal models in Excel or Google Sheets—ARR/TCV splits, multi‑year commit scenarios, discount waterfall logic

What You’ll Bring

  • Working understanding of SaaS commercial mechanics: ARR, TCV, per-seat pricing, platform fees, multi-year discounting
  • Clear, confident communicator—comfortable fielding questions from AE/CSMs and asking for help when a deal is outside your remit
  • Highly organized with a low error rate on repetitive, process-driven tasks
  • Proactive by default—flag problems early rather than waiting to be asked
  • EMEA-based and comfortable spanning UK, DACH, Nordics, and broader European deal cycles

Nice to Have

  • Experience with CLM platforms (Ironclad, LinkSquares, Luminance, or similar)
  • Exposure to AWS Marketplace or other cloud marketplace deal mechanics
  • Experience supporting a Deal Desk or RevOps tooling implementation
  • Familiarity with NetSuite for order management or billing workflows
  • Knowledge of EMEA-specific commercial nuances: GDPR data processing terms, EU procurement cycles, local PO and invoicing requirements

In addition to being a part of a great team, working in a fun and innovative environment, we offer the following benefits:

  • A competitive salary + stock options in our fast-growing Series E start-up
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
  • 25 days of annual leave + public holidays in the country where you are based
  • Cycle to work scheme (London)
  • Regular socials
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts (UK)
  • A generous referral scheme
  • Pension contribution / salary sacrifice
  • Work from home set up
  • A huge opportunity for career growth as you’ll help shape a market-defining product
  • UK Benefits (for region-specific, see here)

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Posted: May 22nd, 2026