What You’ll Do:
- Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds—approving standard deals and routing exceptions to senior reviewers
- Support modelling of multi-year, multi-product deals—building ARR, TCV, and per-seat/platform fee scenarios under the guidance of senior team members
- Spot common commercial risks in deal structures and flag them to senior team members or the Manager for review
- Triage exception requests, gather supporting context from the AE/CSM, and prepare them for review by senior team members with clear documentation
Commercial Operations & Systems
- Manage deal data integrity in Salesforce—ensuring opportunity records, pricing fields, and approval audit trails are accurate and complete
- Work within DealHub (CPQ) to validate deal configurations, flag misconfigurations, and escalare system issues during the deal review workflow
- Support ARR and revenue recognition hygiene by flagging deal structures that may create recognition complexity for senior review
- Assist with maintaining Deal Desk playbooks, floor pricing references, and discount schedule documentation
Stakeholder Partnership
- Act as a first point of contact for EMEA AE/CSMs on standard commercial queries and deal submission questions, escalating senior or complex requests as needed
- Coordinate with Finance and Legal on routine deal questions, escalating non-standard commercial terms or booking issues to senior team members
- Communicate approval decisions clearly—explaining the why, not just the outcome, and building AE/CSM trust through consistency and speed
- Manage inbound deal desk cases from the EMEA field—triaging requests from AE/CSMs via the shared deal desk mailbox, tracking case status, and ensuring SLAs are met for standard submissions
Process Ownership
- Maintain deal log accuracy, hit SLAs consistently, and surface observations on recurring approval patterns to the Manager
- Flag recurring exceptions to the Director that may signal a gap in the approval framework
- Help roll out new commercial policies into the EMEA field by maintaining documentation and supporting enablement sessions
Experience & Technical Skills
- At least 2 years of experience in a Deal Desk, Sales Operations, Revenue Operations, or commercial finance role in a B2B SaaS company
- Hands‑on Salesforce experience—navigate opportunity records, run reports, and maintain deal data accuracy independently
- Familiarity with CPQ systems (DealHub, Salesforce CPQ, or similar)—understand how deal configurations map to pricing outputs
- Working knowledge of revenue recognition principles (ASC 606 / IFRS 15)—identify when a deal structure creates a recognition issue and escalatate appropriately
- Comfort building and interpreting deal models in Excel or Google Sheets—ARR/TCV splits, multi‑year commit scenarios, discount waterfall logic
What You’ll Bring
- Working understanding of SaaS commercial mechanics: ARR, TCV, per-seat pricing, platform fees, multi-year discounting
- Clear, confident communicator—comfortable fielding questions from AE/CSMs and asking for help when a deal is outside your remit
- Highly organized with a low error rate on repetitive, process-driven tasks
- Proactive by default—flag problems early rather than waiting to be asked
- EMEA-based and comfortable spanning UK, DACH, Nordics, and broader European deal cycles
Nice to Have
- Experience with CLM platforms (Ironclad, LinkSquares, Luminance, or similar)
- Exposure to AWS Marketplace or other cloud marketplace deal mechanics
- Experience supporting a Deal Desk or RevOps tooling implementation
- Familiarity with NetSuite for order management or billing workflows
- Knowledge of EMEA-specific commercial nuances: GDPR data processing terms, EU procurement cycles, local PO and invoicing requirements
In addition to being a part of a great team, working in a fun and innovative environment, we offer the following benefits:
- A competitive salary + stock options in our fast-growing Series E start-up
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 25 days of annual leave + public holidays in the country where you are based
- Cycle to work scheme (London)
- Regular socials
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts (UK)
- A generous referral scheme
- Pension contribution / salary sacrifice
- Work from home set up
- A huge opportunity for career growth as you’ll help shape a market-defining product
- UK Benefits (for region-specific, see here)
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