As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services. You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression.
You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.
Role
Customer Operations Adviser (Transition Team)
Location
Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements
Hours of Work
Full-time (35 hours per week) between CITB’s normal operating hours of 08:00 to 18:00 unless otherwise agreed.
Contract
12 Month Fixed Term Contract
Grade
TM1
Target Salary
£25,586
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