United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors.
Job Description
As a Planner, your day‑to‑day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to deadlines and timescales, liaising with the client and wider team, and ensuring all relevant parties are informed of the latest updates. You will be required to make contact via email and telephone on a daily basis.
To be responsible for all planning, administrative and customer liaison requirements for the assigned project, ensuring Total Mobile is always up to date and that all data input is accurate to enable accurate reporting.
- Log all new jobs onto Total Mobile.
- Contact residents to arrange Validation Surveys and Post Inspection Surveys.
- Allocate relevant job codes to Site Managers for Validation and Post Inspection surveys.
- Respond to client queries regarding access to properties.
- Generate letters to residents at various points of the job workflow.
- Monitor the shared inbox, if applicable, to ensure targeted levels on emails requiring action are met.
- Provide admin support to the Disrepair Team.
- Raise purchase orders as instructed.
- Attend client meetings as requested.
Qualifications
- Relevant admin qualification or proven experience.
- Experience within a similar role.
- Strong experience of working within a fast‑moving environment, delivering a high‑quality and robust delivery service.
- Experience of working within a customer‑facing environment.
- Proficient in Microsoft Office applications (Outlook, Excel, Word).
- Able to demonstrate an awareness and understanding of equality issues.
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