The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we’re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health.
Meet the team
An exciting opportunity to be part of a dynamic, innovative, and progressive multinational organisation. You will be part of a high growth company with a true purpose and will have the ability to shape and influence, making a real difference to those living with Diabetes.
The Clinical implementation team are a field-based team targeting a specific territory where a need for extra support and an education has been identified.
Each Clinical Implementation Specialist must have a positive, patient‑centric attitude, outgoing personality, and a passion for helping patients succeed on CGM therapy. They will be a relationship manager and “coach” for patients and healthcare professionals during the patient’s tenure with Dexcom. They will partner with Territory Sales Managers, Patient Care and other internal resources to ensure that patients stay motivated and successful with their ongoing use of Dexcom CGM.
A strong predictor of success for the Clinical Implementation Specialist is the ability to inspire, listen and assess the needs of both patients and healthcare professionals. Communicate effectively in person, on the phone and through web‑based communications (webinars, teams, emails etc.) and execute strategies that efficiently engage and educate our patients.
You must have the Right to Work in the UK. Sponsorship is not available for this role.
Role Summary
The Clinical Implementation Specialist is a registered nurse with diabetes knowledge. They will provide expert clinical support, education, and training on Dexcom Continuous Glucose Monitoring systems to healthcare professionals, patients and carers.
Working with other teams within the business the Clinical Implementation Specialist is an integral part of our service value proposition. This role supports safe and effective CGM adoption, optimises clinical outcomes, and acts as a clinical resource enabling Healthcare teams to independently identify and manage their patients who are already using Dexcom CGM or who would benefit from it.
The Clinical Implementation Specialist is a trusted clinical partner to both primary and secondary care diabetes teams and plays a key role in improving diabetes management through technology‑enabled care.
Clinical Support
- Provide hands‑on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service.
- Support healthcare professionals during CGM starts, follow‑up clinics, and virtual consultations.
- Act as a subject‑matter expert on CGM technology, indications, contraindications, and clinical pathways.
- Provide timely technical and clinical troubleshooting support for device‑related issues. Work with technical support teams where necessary.
Education & Training
- Deliver structured education and training to healthcare professionals.
- Train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant).
- Develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology.
- Support onboarding and education for new clinical sites adopting CGM.
Clinical Adoption & Relationship Management
- Work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery.
- Act as a trusted clinical resource to address questions on CGM data, metrics (Time in Range), and clinical decision‑making.
- Support appropriate and ethical adoption of CGM by demonstrating clinical value and evidence‑based benefits.
- Act as a trusted clinical resource to address questions on CGM data, metrics, clinical decision‑making and troubleshooting.
Cross‑Functional Collaboration
- Partner with sales teams to provide non‑promotional clinical support.
- Collaborate with Patient Care, Medical Affairs, regulatory, and product teams by providing clinical feedback and collating data and real‑world insights.
- Collaborate with charity and product partners where necessary.
- Collaborate with NHS approved providers to deliver our service value proposition.
- Support product launches, updates, and post‑market surveillance activities.
- Contribute to continuous improvement of training programs and clinical materials.
Compliance & Professional Practice
- Ensure all activities comply with regulatory requirements, company policies, and industry codes of practice.
- Maintain up‑to‑date knowledge of diabetes care guidelines, CGM evidence, and emerging technologies.
- Keep CPD up to date and maintain professional registration.
- Accurately document clinical activities and feedback using approved systems.
What makes you successful
- Strong clinical understanding of diabetes management (Type 1, Type 2, insulin therapy, technology‑enabled care).
- Excellent communication and presentation skills for educating diverse clinical audiences.
- Confidence working in clinical environments and engaging with senior healthcare professionals.
- Ability to translate complex CGM data and technology into practical clinical guidance.
- Strong organisational and time‑management skills in a field‑based role.
- Comfortable working independently while collaborating with cross‑functional teams.
Essential
- Registered healthcare professional (e.g. Registered Nurse, Diabetes Specialist Nurse, Diabetes specialist Dietitian, or equivalent clinical background).
- Educated to a minimum of Diploma level. Preferably with a degree or evidence of degree level study.
- Minimum 3+ years’ work experience in a patient‑centred environment where good diabetes knowledge has been achieved.
- Excellent communication skills.
- Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our patient’s success.
- Demonstrated high level of performance.
- Strong understanding of CGM systems and glucose data interpretation.
- Valid driving licence.
Desirable
- Experience in diabetes technology (CGM, insulin pumps, hybrid closed‑loop systems).
- Previous experience in a medical device, digital health, or clinical education role.
- Postgraduate qualification or certification in diabetes care.
- Experience delivering group education or structured diabetes education programmes.
Working Environment
- Field‑based role with travel to hospitals, clinics, General Practice and community care settings.
- Combination of in‑person and virtual education and support.
- Occasional evening or weekend work to support clinical programmes or events.
- Occasional overnight stays to attend meetings, conferences etc.
What you’ll get
- A front row seat to life‑changing CGM technology.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry‑leading organisation committed to our employees, customers, and the communities we serve.
Experience and Education
Typically requires a Bachelor’s degree and a minimum of 5‑8 years of related experience.
Flex Workplace
Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120 km).
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