Job Title: IT EngineerLocation: Sheffield S4 7URSalary: £30,000 per annumJob Type: Full Time, Permanent
The Role
This position offers on‑site support to a client based in Sheffield, acting as an ambassador for TIEVA. The role involves delivering exemplary customer service, working closely with our internal IT team, and providing both 1st and 2nd line support on a rolling schedule of 3 weeks on the client site and 1 week at the TIEVA Head Office (LS28 5QS). Full access to the TIEVA technical team of 35+ engineers is provided for escalations and resolution support.
- Analytical fault finding on networks and systems, including servers, switches, firewalls and routers
- Deployment, maintenance and repair of end‑point systems
- Password resets, profile repairs/configurations, new starters and mail release/block management
- Communication of information to technical and non‑technical users
- Assist with scheduling and delivering project rollouts such as laptop/mobile device deployments
- Provide holiday cover for the internal IT team when required
- Support in the client’s production facility, following health & safety measures and wearing PPE as needed
The Candidate
- A “customer first” mentality
- Solid experience in 1st and 2nd line IT support
- Technical experience or qualifications in Microsoft and related products desirable
- Experience with service desk environments, ideally in an MSP environment
- Excellent customer service skills
- Experience with data centre technologies and cloud services
- Capability to maintain and expand documentation as required
- Exposure to server, storage and end‑point technologies
- Desire to learn and expand knowledge to grow within a competitive team
Your Skills
- VMware
- Xen Server
- Hyper‑V
- Citrix
- Azure
- Firewalls
- Networking, VLANs, wireless
Ability to Support and Have Knowledge With
- Active Directory
- Group Policy
- Microsoft Office Products
- Microsoft Exchange
- Microsoft Workstation Operating Systems
- Windows Server Operating Systems
- Anti‑Virus Products
- Networking (switching, wireless, LAN & WAN)
- Storage Technologies
- Security
What You’ll Get In Return
Financial
- Life Insurance
- Pension
- Car allowance (subject to role)
- £1,000 refer a friend bonus
- Generous uncapped commission scheme (sales role)
- Profit share bonus scheme (non‑sales, subject to T&C’s)
- Free will‑writing service
- Long Service Awards (financial and time rewards)
- Electric Car Scheme (salary sacrifice)
- Cycle to Work Scheme (salary sacrifice)
- IT Purchase / Loan Scheme
- Financial Wellbeing Tool
- Pension Surgery (consultation with a financial advisor)
- Discount scheme (retail, experience days etc.)
- Navan
- Buying holidays (salary sacrifice)
- Childcare voucher scheme
Health and Wellbeing
- Private Medical Insurance
- Employee Assistance Programme – for you and your family (counselling, legal advice, career coaching, financial support)
- Digital GP
- Wisdom Well‑Being Platform
- Gym membership contribution
- Gym time
- Yoga – free onsite yoga
- Eye tests
- Flu jabs
- Fruit basket – per floor stocked weekly
- Mental Health First Aiders
Time off
- Holidays – above statutory, increasing with service, plus 8 bank holidays
- Birthday benefit – have your birthday off on us!
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Compassionate Leave
- Jury Duty
- Funeral Leave
- Volunteering Days
Perks
- Welcome goodie bag
- Company apparel
- Free staff parties
- Incentives – competitions and prizes including trips
- Staff awards
- Culture Team events
Environment
- Free onsite parking
- New refurbished office – table tennis, table football, games consoles, multi‑faith room, fully stocked bar, outdoor eating area, smoking shelter
If you have a disability or neurodiversity, we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence.
We welcome applications from people from all walks of life.
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