What You’ll Need
- BEMS engineering experience. You’ll have primary knowledge of either Trend, Tridium or EcoStruxure, and other legacy systems.
- Experience in a field service environment. You’d have worked in a role that involves looking after customers.
- Ability to work independently without supervision.
- Determination to deliver an outstanding level of customer satisfaction.
- A flexible and self‑motivated approach to work.
- Passion for technology and innovation.
- A full driving licence.
What You’ll Be Doing
- Delivering a best‑in‑class service, with customer satisfaction a top priority.
- Taking ownership of your customer base and meeting or exceeding contractual requirements.
- Working closely with customers to identify and resolve operational issues.
- Providing clear and concise service visit reports that demonstrate the value of Kendra.
- Working collaboratively with account management and administration teams to deliver on field quotations. You’ll do this by proactively identifying solutions for improvements, energy savings, upgrades or repairs.
- Identifying energy and enhancement projects and opportunities, proving helpful suggestions for both parties.
- Taking part in the team call‑out rota. You’ll also need to support other team members where possible.
- Developing your technical and industry knowledge. To keep our people up‑to‑date on technical developments, we offer various manufacture and BCIA training opportunities.
What You’ll Get
- Best in industry salaries
- Company car or allowance
- Local travel (within 1.5 hours of your home) wherever possible
- Private health care for you and your family, with online private GP
- Annual bonus
- Healthy reward scheme via health care provider for discounted sportswear, free Apple watches, cinema tickets etc.
- Long service rewards, including additional leave after 5 years’ service
- Purchase of bicycles via cycle to work scheme
- Personal development plan
- Investment in training, including full suite of BCIA courses and personal development training
- Participation in employee referral scheme – financial payment for referral introductions
- Fantastic team and work environment, with very high staff retention rates
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