Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.
Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Clinisys must drive an AI‑first sense of purpose and urgency.
Role Description
The Solution Architect Team Manager works within the Professional Services organisation, focusing on management and leadership of the Solution Architect team. The role ensures target operating models and budgetary requirements are met through utilisation, productivity and resource management.
Responsibilities
- Line Management
- Work with and follow guidance of the Technical Services Manager.
- Work alongside the Principal Solution Architect.
- Perform a line management function for the Solution Architect (SA) team.
- Lead on HR functions: recruitment, retention, performance management, training and development, in conjunction with HR partners.
- Provide leadership, mentoring and guidance to the Solution Architects.
- Hold regular 1‑2‑1 meetings with the Solution Architects.
- Ensure appropriate meetings within the SA team to ensure good communication.
- Schedule sufficient face‑to‑face meetings for effective communication and team building.
- Coordinate training of and training material for Solution Architects.
- Authorise timesheet tasks, leave, overtime and expenses.
- Plan and agree resourcing with Project Managers with a view to driving projects forward.
- Maintain the skills matrix for each SA team member.
- Involve in projects designed to improve the efficiency and agility of the professional services function.
- AI Responsibilities
- Identify and assess opportunities where AI and machine learning can improve operational efficiency, decision‑making, or user experience.
- Assess risks associated with AI usage, including data quality, bias, model transparency and operational impact, and ensure appropriate mitigations are designed.
- Drive AI adoption and improvement within the Solution Architect team by ensuring focus on AI usage in all possible areas.
- Stay informed on emerging AI capabilities and tools, advising on practical, value‑driven adoption rather than technology for its own sake.
- Resource Management
- Implement and support delivery of work allocation processes, build and maintain tools.
- Forecast, plan and day‑to‑day deploy Solution Architects to matters, balancing business needs with development needs of the team.
- Monitor utilisation and billable activity for all SA team members daily, weekly and monthly, highlighting and addressing potential under/over utilisation.
- Champion alternative resources, including support at other offices or the company’s additional business lines.
- Maintain information on staff movements, monitoring of joiners, leavers, maternity, paternity etc., and track annual leave.
- Challenge requests appropriately and manage potential resource escalations.
- Analyse data and report on forecasted capacity, utilisation, resource availability and skill sets.
- Drive updates to CliniSys’ Delivery Operating Model (known as the “method”), including process and templates, quantifying key components of activity associated with solution delivery and driving efficiencies.
- Build strong relationships with other technical teams, project managers and programme managers/directors to create foresight into project/programme resourcing requirements.
- Update and report on capacity planning for future workforce planning.
- Support Project Managers and the PMO to consolidate and update project finances.
- Consolidate monthly status reports, using the content to produce and publish professional services portfolio plans.
Knowledge, Skills & Abilities
- Personable, with ability to build strong relationships with senior colleagues and lead a large team.
- Committed, highly motivated, organised individual capable of working independently and as part of a team.
- Ability to work under pressure and deliver quality outputs within tight deadlines, communicating competing demands effectively.
- Good verbal and written communication skills.
- Solid understanding of project methodologies, tools and techniques including planning, RAID and change management.
- Commercial and risk‑focussed with good operational business acumen.
- Ability to influence resource management through timely and informative presentations to C‑suite level.
- Strong stakeholder management capability.
- MS Office skills: Outlook and Word.
- Working knowledge of SharePoint and MS Teams.
Required Experience & Education
- Significant proven experience (5 years or more) in a management or leadership position.
- A technical background or knowledge.
- Demonstrable track record of effective formal HR management, both first line and in a supporting role.
- Demonstrable formal management training or equivalent mid‑management experience.
- Preferred experience within an IT or healthcare provider organisation.
- Understanding of Pathology LIMS systems and their use.
Onboarding: As part of our onboarding process, all new employees will be required to attend or travel to the office on their first day of employment. This is essential for identity verification, documentation, receiving IT equipment and orientation to Clinisys policies and procedures.
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