Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Birmingham City Council is seeking a Performance Review Officer to join our Planned Maintenance Team within Capital Asset Management. This key role involves analysing data, improving performance processes, and helping services deliver the best possible outcomes for tenants and residents. The role is responsible for a designated specialist area, leading on performance management, business information production, customer satisfaction analysis, and quality management reviews.
Key responsibilities include working closely with senior managers, internal teams, and contractors to ensure high‑quality, reliable performance information is available across capital planned maintenance.
Key Responsibilities
- Lead on the production, monitoring and analysis of performance information, including Power BI reporting.
- Collect, collate and present data for Best Value reviews, Tenants’ Quality Promise (TQP), and other formal performance reviews.
- Compile and update internal and external performance measures and contracts.
- Present performance reports to Senior Management Teams and Members.
- Make recommendations on performance management strategies and best practice standards.
- Support managers in compiling performance information and managing externally commissioned research.
- Conduct audits, investigations and statistical analyses, producing forecasts and trend reports.
- Prepare training materials and contribute to seminars on performance management.
- Create user‑friendly graphical outputs and develop databases to support reporting.
About You
- Ability to work consultatively with colleagues to develop good practice in performance management.
- Strong skills in producing clear management information and performance reports, including Power BI.
- Excellent verbal and written communication skills, including presenting and minute‑taking.
- Proven ability to analyse and present statistical trends using appropriate IT tools.
- Understanding of database design and reporting routines.
- Ability to respond to changing priorities and tight deadlines.
- Knowledge or experience of housing legislation and current initiatives.
- Confidence in using Microsoft Office and statistical/reporting software.
Training & Development
You will be supported with relevant training and development opportunities, and is required to take part in appropriate training as and when required.
Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people.Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.Please review our Corporate Safeguarding Policy.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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