Analyst

Our Insight Team works closely with all areas of Shared Services to put insight at the heart of strategic decision making. The team delivers powerful insights that support the business, managers and partners to make informed decisions, unlock the potential of our service and take action to continually improve.

Responsibilities

• Provide analysis of transactional data, customer contact data, KPIs, internal and external intelligence and benchmarking data, identifying root causes of trends and events.
• Translate data into statistically relevant information that drives data‑based decision making and utilise qualitative information to contextualise quantitative data and produce insights.
• Identify and review emerging trends within data to feed into medium and long‑term strategic decision making.
• Work with a Lead Analyst mentor to create insight that drives the functional area strategy.
• Liaise with the Performance Manager to plan effective utilisation of the Senior Data Specialist to meet operational requirements of reporting and analysis.
• Track the impact of changes and developments in systems and processes to measure impact and success against hypotheses and deliver return on investment.
• Ensure robust quality assurance governance for all reporting and analytics output.

Communication Skills

• Strong communication skills and ability to turn data and analysis into meaningful narratives and presentations.
• Provide narrative support for the creation of stories for performance papers / board paper content and other projects.
• Create reports translating analysis into clear, concise, and logical documentation.
• Show confidence to work with operational managers within the IBC.

Collaboration

• Work alongside the Head of Insight to ensure timely and accurate analysis is prepared for the OPGs.
• Engage and work collaboratively across the Engagement team structure.
• Access and utilise external benchmarks to support analysis of performance against similar functions or sectors externally and identify where performance could be improved.
• Support the Lead Analysts to work with and influence Operational Managers and partners.

Service Delivery

• Liaise with the Performance Manager to plan effective utilisation of the Senior Data Specialist to meet operational requirements of reporting and analysis.
• Track impact of changes / developments in systems and processes to measure impact and success against hypotheses and deliver return on investment.
• Ensure robust quality assurance governance for all reporting and analytics output.

We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.

Benefits include holiday entitlement, pension scheme, flexi‑time scheme, family friendly policies, and interest‑free travel loans and discounts. We offer a flexible, motivating and inclusive workplace that encourages growth and development.

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