Credit Controller

Key Responsibilities

• Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non‑payment.
• Monitor all promises to pay and follow up promptly where commitments are not met.
• Record all customer conversations and correspondence clearly and accurately.
• Log disputes in full and forward them for investigation and resolution; escalat*e unresolved issues where appropriate.
• Assist with the preparation and issuing of formal reminder letters, escalat*ing non‑responsive accounts for further action.
• Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
• Remove barriers to payment by responding quickly to requests for additional information or documentation.
• Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
• Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
• Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
• Assist in other areas of the department when required.

Key Skills & Attributes

• Strong team player with the ability to work independently when needed.
• Highly organised, able to prioritise effectively in a busy, fast‑moving environment.
• Excellent customer service skills.
• Confident communicator with strong negotiation abilities.
• Persuasive and able to influence outcomes.
• Able to meet deadlines without compromising accuracy.

What We Offer

• Competitive salary.
• Supportive team environment.
• Opportunities for career development.
• Comprehensive benefits package.
• Monday–Friday, office‑based role.

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