Credit Controller

Credit Controller

Act as a bridge between offshore processing teams and Underwriters, Underwriting Assistants, Clients and Brokers for Insurance Administration and Credit Control activities. Build and maintain relationships with client/broker organisations, resolve complex queries, and grow offshore team capabilities through support and training.

Applicants must have the right to work in the UK; visa sponsorship is not available.

Your new role

• Take full accountability for assigned accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
• Escalate any debt or cash where they are experiencing difficulties, either internally or externally, to ensure these are cleared at the earliest opportunity.
• Review broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
• Identify brokers with high volumes of queries, diagnose reasons, and develop strategies to eliminate the need for queries.
• Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlight areas of concern and propose working solutions where applicable.

About You

• High level of numeracy and literacy.
• Customer service experience with good communication, negotiation and influencing skills.
• Experience using MS Office applications: Word, Excel, PowerPoint.
• Good understanding and ability to analyse detailed reports.
• Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
• Additional language would be advantageous but not essential.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working opportunities, including part‑time, job share and compressed hours.
• Automatic enrollment into the QBE pension plan with 10% employer contribution.
• Fully funded private medical cover for you and your family.
• Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short‑term remote work abroad: up to 20 days per year from certain locations.
• Sustainable investing: pension strategy supports net‑zero goal and invests more in green businesses.
• Cycle‑to‑Work benefit: up to £5,000 for bike or accessories.

Skills

• Account reconciliations.
• Adaptability.
• Communication.
• Critical thinking.
• Customer service.
• Customer value management.
• Financial data reporting.
• Financial products.
• Intentional collaboration.
• Managing performance.
• Payment systems.
• Reporting and analysis.
• Risk management.
• Sound judgment.
• Stakeholder management.

Equal Employment Opportunity

QBE is an equal‑opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

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