Product Service & Support Engineer

To provide the highest level of remote technical support for Pulsar customers and deliver on-site services safely and efficiently.

Responsibilities

• Carry out on-site services (commissioning/service/health check/breakdown/training) of Pulsar Measurement products installed at customer locations.
• Provide remote technical support for Pulsar products via telephone, email, Teamviewer, MS Teams and other platforms.
• Identify opportunities for repeat site service business at customer locations.
• Identify and feedback any trends with the use or behavior of Pulsar Measurement products through site services or remote technical support.
• Resolve technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
• Assist with testing new product developments as required.
• Assist with processing equipment returned for repair as required.
• Feedback any updates in H&S practices required for site activities in target industries.
• Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.

Position Requirements

• Technical electrical/electronic engineering background. A formal qualification is preferred.
• A sound, logical approach to learning and problem solving.
• Good understanding of industrial measurement equipment and measurement techniques.
• Experience servicing/repairing electrical equipment.
• Good understanding of on‑site health and safety requirements employed throughout target industries.
• Ability to safely work alone and with others as part of a team.
• Confident and calm telephone manner.
• Full Driving Licence.
• Good time management and planning skills.

Preferred Qualifications

• A formal qualification in electronic engineering is preferred.

Computer Skills

• Microsoft Office – Excel, Word, Outlook, Sharepoint

Working Conditions

• Physical Demand(s): Can lift up to 75 lbs, sitting for reasonable periods of time.
• Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time.
• Hazard(s): Manufacturing environment.

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