{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Support Incident Engineer”, “description”: “
Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
- Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
- 3-5 years or experience in a Production Support role.
- Experience with Linux system support
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in fast paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willing to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible), Service
Company: VLink Inc
Location: City of Edinburgh
Job Description:
Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
- Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
- 3-5 years or experience in a Production Support role.
- Experience with Linux system support
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in fast paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willing to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible), Service
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Posted: May 22nd, 2026