Services support representative

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Services support representative”, “description”: “Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved. The Role As a Customer Resolutions Administrator, you will manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution. Triaging complaints, ensuring the customer's concerns are fully understood and recorded. Correctly categorising complaints on the complaint's portal. Investigating complaints by reviewing case notes, file documentation and transactional history. Essential: Previous banking experience with a solid understanding of products, services and customer journeys. Desirable: Previous experience and familiarity with internal banking systems and complaints processes. Prior complaints handling/customer resolutions experience (banking preferred). Exposure to regulated complaint handling standards is beneficial. Working Hours & Contract Hours of Work: Monday to Friday, 9 am to 5 pm Contract: Temporary (3 months initially with a review for extension) How to Apply To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Complaints Resolution Customer Complaints Banking Experienced Banker Belfast Dunmurry Customer Resolutions”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Honeycomb Jobs Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439310358__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=936” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Belfast” } } }