Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. We are looking for a Satellite Ground Technical Operations Engineer to join Amazon Leo’s ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on‑site. You will collaborate with subject‑matter experts to develop the tools and procedures necessary to support this global endeavor. This position may require access to information, technology or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment is contingent upon obtaining any required export licenses or approvals.
Key job responsibilities
- Address and remediate antenna faults, alarms and anomalies
- Perform on‑site fault analysis and troubleshooting of gateway antennas
- Maintain and/or update antenna calibrations as necessary
- Perform software updates/upgrades of antenna components
- Manage tactical interactions with partners to ensure milestones, deliverables and technical artifacts are compliant with project objectives and programmatic requirements
- Work with stakeholder teams to maintain operational terminals in sync with organizational goals
- Develop team training plans and materials
- Communicate regularly with senior management on status, risks and change control
- Focus on our efforts in the EMEA region
A day in the life
As a Gateway Terminal Technical Ops Engineer you will provide both remote and on‑site leadership to analyze, fix and maintain our gateway antennas worldwide. You will address tickets generated by our automated monitoring systems and provide critical feedback to improve the systems. You must be willing to travel (up to 50 %) to gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving customers. These systems provide mission‑critical communications with Amazon Leo satellites. Ground terminals include state‑of‑the‑art tracking antennas, modems and innovative support systems.
About the team
The Ground Systems team is responsible for the architecture, design, build, installation and operation of globally located Leo Ground and TTnC terminals. Our Ground Gateways enable high‑data‑rate, low‑latency communications between Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test and RF Systems teams to ensure Leo provides a seamless customer experience.
Qualifications
- Experience working in satellite communications ground systems and operations
- Work experience in design and commissioning of radio/mobile telecommunications/RAN installations or SATCOM earth stations
- Network integration experience in troubleshooting and on‑site support
- Ability to solve problems at their root, stepping back to understand the broader context
- Ability to write and review accurate and complete support procedures, system documentation and issue‑tracking entries
- Bachelor’s Degree in RF, Aerospace or other technical discipline or equivalent experience, with experience in satellite communications earth stations or network development, deployment and operation
- Ka‑band experience related to earth/ground station infrastructure
- LEO and/or MEO satellite systems experience
- Excellent technical, problem‑solving and communication skills
- Ability to communicate in multiple languages
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