We’re the Business Banking Learning & Engagement team—a passionate, people‑centred group focused on elevating colleague capability and creating simply brilliant customer experiences.
We shape how Business Banking colleagues learn, grow, and stay connected to our purpose, designing practical, engaging learning solutions that make a real difference in everyday customer interactions. We work closely with frontline teams, building confidence, capability, and pride in the service they deliver, and we’re known for being collaborative, curious, and focused on real impact.
As our business continues to grow and evolve, the scale and complexity of the learning we need to deliver also expands.
Highly experienced learning professional with depth, judgement, and credibility, trusted to lead end‑to‑end learning solutions, influence senior stakeholders, and support a business navigating change and transformation.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll be located at our Glasgow hub. Regular collaboration events are anticipated weekly in Glasgow. Further details will be provided if your application is successful.
What you’ll be doing
You’ll take a lead role in shaping capability across Business Banking, using your experience and judgement to deliver learning that makes a genuine performance difference.
Additionally, you’ll lead end‑to‑end learning solutions at scale, owning the full learning cycle from robust training needs analysis through design, delivery, and evaluation—with clear line of sight to customer outcomes, colleague performance, and team goals.
By building colleague capability in a changing environment, you’ll support transformation and help the business grow by equipping colleagues with the skills and confidence they need to do their job.
You’ll design and deliver high‑quality learning experiences, using learning management systems and digital tools to create engaging, accessible content for diverse audiences. It will be your responsibility to develop and maintain regulatory and role‑specific training, ensuring colleagues meet required standards and safeguarding our customers, colleagues, and business.
You’ll act as a trusted learning expert, providing clear, credible guidance to leaders at all levels on learning approaches that enhance capability and improve performance, while working closely with senior and mid‑level stakeholders and subject matter experts to influence priorities and deliver solutions that uplift people performance and support positive Culture Survey outcomes.
About you
Minimum requirements:
- Extensive experience within a high‑performing learning function, with exposure to complex, large‑scale or regulated environments.
- A demonstrable track record across the full learning lifecycle, consistently delivering impactful solutions from diagnosis through to evaluation.
- Highly developed communication skills, with the ability to translate complexity into clear, compelling messages for diverse audiences.
- Proven experience partnering with senior leaders, confidently influencing decisions and leading learning projects to successful outcomes.
- A well‑established growth mindset, underpinned by curiosity, adaptability, and a commitment to continuous improvement.
- A bias for delivery, with evidence of working at pace, managing competing priorities and landing high‑quality outcomes consistently.
Our customer‑first behaviours are essential to every colleague in this role:
- Feeling what customers feel—empathising with their needs and letting that shape decisions.
- Say it straight—honest, direct communication expressed in clear language.
- Push for better—challenging the status quo and prioritising continuous improvement.
- Get it done—decisive action delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Location: 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB
#J-18808-Ljbffr”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Description This”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439313785__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=12335” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Glasgow” } } }We’re the Business Banking Learning & Engagement team—a passionate, people‑centred group focused on elevating colleague capability and creating simply brilliant customer experiences.
We shape how Business Banking colleagues learn, grow, and stay connected to our purpose, designing practical, engaging learning solutions that make a real difference in everyday customer interactions. We work closely with frontline teams, building confidence, capability, and pride in the service they deliver, and we’re known for being collaborative, curious, and focused on real impact.
As our business continues to grow and evolve, the scale and complexity of the learning we need to deliver also expands.
Highly experienced learning professional with depth, judgement, and credibility, trusted to lead end‑to‑end learning solutions, influence senior stakeholders, and support a business navigating change and transformation.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll be located at our Glasgow hub. Regular collaboration events are anticipated weekly in Glasgow. Further details will be provided if your application is successful.
What you’ll be doing
You’ll take a lead role in shaping capability across Business Banking, using your experience and judgement to deliver learning that makes a genuine performance difference.
Additionally, you’ll lead end‑to‑end learning solutions at scale, owning the full learning cycle from robust training needs analysis through design, delivery, and evaluation—with clear line of sight to customer outcomes, colleague performance, and team goals.
By building colleague capability in a changing environment, you’ll support transformation and help the business grow by equipping colleagues with the skills and confidence they need to do their job.
You’ll design and deliver high‑quality learning experiences, using learning management systems and digital tools to create engaging, accessible content for diverse audiences. It will be your responsibility to develop and maintain regulatory and role‑specific training, ensuring colleagues meet required standards and safeguarding our customers, colleagues, and business.
You’ll act as a trusted learning expert, providing clear, credible guidance to leaders at all levels on learning approaches that enhance capability and improve performance, while working closely with senior and mid‑level stakeholders and subject matter experts to influence priorities and deliver solutions that uplift people performance and support positive Culture Survey outcomes.
About you
Minimum requirements:
- Extensive experience within a high‑performing learning function, with exposure to complex, large‑scale or regulated environments.
- A demonstrable track record across the full learning lifecycle, consistently delivering impactful solutions from diagnosis through to evaluation.
- Highly developed communication skills, with the ability to translate complexity into clear, compelling messages for diverse audiences.
- Proven experience partnering with senior leaders, confidently influencing decisions and leading learning projects to successful outcomes.
- A well‑established growth mindset, underpinned by curiosity, adaptability, and a commitment to continuous improvement.
- A bias for delivery, with evidence of working at pace, managing competing priorities and landing high‑quality outcomes consistently.
Our customer‑first behaviours are essential to every colleague in this role:
- Feeling what customers feel—empathising with their needs and letting that shape decisions.
- Say it straight—honest, direct communication expressed in clear language.
- Push for better—challenging the status quo and prioritising continuous improvement.
- Get it done—decisive action delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Location: 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB
#J-18808-Ljbffr…