National Account Manager

National Partnership Manager – Hospitality Sector

Salary: Competitive plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Cannock – National travel required

Benefits

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid day leave each year to volunteer and support your community
• Ongoing training and development opportunities to reach your full potential

Responsibilities

• Secure, deliver and drive efficiencies and project delivery for our hospitality sector stakeholders.
• Acquire and use contract performance data to provide insight that drives further opportunities and focus areas.
• Build, develop and deliver on KPIs/SLAs to drive continuous improvement.
• Own client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate by developing and delivering environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintain a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Manage customer contract expectations and service level agreements/key performance indicators.
• Facilitate the cross‑sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, becoming the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to key stakeholders.
• Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

Qualifications

• Experience in account management, able to work autonomously.
• Previous experience operating within cross‑functional teams.
• Strong ability to self‑organise and prioritise workload with regular support from a line manager; excellent time‑management and organisational skills.
• Ability to meet targets and deadlines while managing a high volume of low‑level queries.
• High level of influencing and negotiation skills, innovative, solution‑focused approach and commercial acumen.
• Understanding of the waste management industry would be advantageous, as would understanding sustainability and interest in global resource management.

EEO Statement

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

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