We’re looking for an experienced and driven Area Manager to lead the delivery of high-quality, trauma‑informed services across our organisation. In this role, you will oversee multiple services, ensuring they operate effectively, meet performance standards, and deliver positive outcomes for residents and participants. You will play a key role in driving recovery, rehabilitation, and independence, while fostering a psychologically informed environment. You’ll lead a team of frontline managers and coordinators, providing strong leadership, oversight, and strategic direction. You’ll also be responsible for managing service contracts, ensuring compliance with organisational policies, and supporting continuous improvement across your services.
Responsibilities
- Lead and manage multiple services, ensuring high standards of delivery and performance
- Drive a culture of recovery, inclusion, and continuous improvement
- Oversee service compliance with organisational policies, procedures, and commissioner requirements
- Manage service contracts and support the development and implementation of new services
- Provide leadership, guidance, and support to frontline managers and coordinators
- Monitor performance, analyse data, and implement improvements where needed
- Build and maintain effective relationships with internal teams, partners, and stakeholders
- Ensure services are trauma‑informed and promote psychologically informed environments (PIE)
- Support services to achieve positive outcomes for residents, including independence and stability
- Manage risk, safeguarding, and health & safety across services
You will be a proactive and adaptable individual who can lead teams through change, manage competing priorities, and consistently drive improvement. You’ll bring strong leadership skills, the ability to influence others, and a commitment to delivering person‑centred services. You will also be values‑driven, with a strong understanding of the challenges faced by individuals with complex needs, and a genuine desire to make a difference.
Qualifications
- Experience managing services within a similar sector (e.g. social care, supported housing, or related field)
- Strong leadership experience, including managing managers or multiple teams
- Knowledge of trauma-informed approaches and psychologically informed environments (PIE)
- Experience managing contracts, compliance, and service delivery against KPIs
- Ability to analyse performance data and implement service improvements
- Excellent communication and relationship‑building skills
- Ability to work strategically while remaining hands‑on when needed
- A proactive, solution‑focused approach in a fast‑paced environment
- Strong understanding of safeguarding, risk management, and regulatory requirements
- Commitment to Equality, Diversity & Inclusion
Benefits
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle‑to‑work scheme
- Annual Staff Awards
- EDI Ambassador programme
Social Interest Group (SIG) is a not‑for‑profit organisation providing thousands of people with good-quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals. We operate across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change, improving wellbeing and creating healthier, safer and more inclusive communities.
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