Who are we?
Chestnut was born from a deep-rooted love for East Anglia — its people, produce and personality. Our collection of inns, pubs and restaurants each celebrate their individual surroundings, creating unique experiences across every property.
From engaging food and drink to home-from-home bedrooms and relaxed spaces, everything we do is brought together through warm, informal hospitality and genuine service.
As we continue to grow, we’re looking for passionate people who share our love for hospitality and delivering memorable guest experiences.
The Opportunity
We’re looking for a Reservations & Sales Coordinator to join our Central Sales Team, helping to maximise revenue opportunities across accommodation, dining, events and guest experiences throughout the Chestnut collection.
This is a fast-paced and guest-focused role where no two days are the same. You’ll be responsible for handling guest enquiries, converting reservations, driving upselling opportunities and supporting our pubs and operational teams to deliver exceptional guest experiences from first enquiry through to arrival.
The ideal candidate will be highly organised, commercially minded and passionate about delivering outstanding service while building strong guest relationships.
What You’ll Be Doing
Sales & Reservations
- Managing guest enquiries via phone and email in a professional and timely manner
- Converting accommodation, dining, events and experience enquiries into confirmed bookings
- Driving upselling opportunities across rooms, packages, dining and experiences to maximise revenue
- Processing reservations accurately within booking systems, ensuring all guest details and preferences are captured
- Managing guest payments and ensuring balances are collected in line with company policy
- Supporting revenue targets and conversion KPIs across the Sales Team
- Building strong knowledge of Chestnut properties, offers, pricing and loyalty platforms
Guest Experience & Operations
- Acting as a key link between the Sales Team and operational teams to ensure seamless guest experiences
- Communicating reservation details clearly and accurately to pub and hotel teams
- Supporting General Managers and Operations Managers with booking system and guest-related queries
- Maintaining excellent knowledge of local areas, properties and experiences to confidently advise guests
Team & Culture
- Working collaboratively across the wider business to support operational success
- Acting as a brand ambassador for Chestnut at all times
- Bringing a positive, flexible and team-focused approach to the role
- Supporting a culture that reflects our values: be genuine, be team-focused and have fun
What We’re Looking For
- Previous experience in hospitality reservations, sales or guest services
- Strong communication skills with confidence handling guest enquiries
- A naturally organised and detail-focused approach
- Commercial awareness with the ability to spot upselling opportunities
- Comfortable working in a fast-paced environment and managing multiple priorities
- Strong administration and system skills
- A genuine passion for hospitality and guest experience
Experience with booking platforms, events coordination or hospitality systems would be advantageous.
Our Benefits
Working at Chestnut means being part of a business that genuinely cares about its people and places. Alongside opportunities for development and progression, we offer:
- Competitive salary
- 50% discount across all Chestnut pubs and hotels for you and your guests
- 25% discount across our retail brands
- Access to wellbeing and mental health support
- Development opportunities and training programmes
- Team socials and company events
- Hybrid working flexibility
- 28 days holiday including bank holidays, increasing with length of service
- Pension scheme and benefits platform
Why Join Chestnut?
At Chestnut, hospitality is about more than great food and beautiful rooms — it’s about people, personality and creating memorable experiences.
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