Subscriptions Telesales Supervisor

Are you a natural leader with a passion for sales? We’re looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part-time basis. This is a fantastic opportunity to combine hands‑on selling with team leadership in a busy sales environment.

What You’ll Do

• Supervise and support a team of part‑time telesales agents on a day‑to‑day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest’s regional network.
• Allocate workloads and monitor daily and weekly performance against sales and activity targets.
• Deliver on‑job coaching, guidance and performance feedback to your team.
• Personally undertake telesales activity to generate new subscriptions and hit individual targets.
• Ensure all orders are accurate, genuine and placed with full customer consent.
• Monitor order quality, retention levels and identify trends or areas for improvement.
• Compile and submit accurate weekly performance reports with narrative commentary.
• Represent the company professionally in all customer interactions.
• Participate in call monitoring and quality review processes.
• Ensure customer data is handled in line with Company policy and data protection legislation.

What We’re Looking For

• Proven experience in a telesales or telephone‑based sales environment.
• Previous supervisory or team leader experience (desirable).
• Strong personal sales skills with the ability to lead by example.
• Excellent communication, coaching and interpersonal skills.
• Organised and detail‑oriented, with the ability to compile accurate reports.
• A positive, target‑driven mindset and a genuine enthusiasm for delivering results.
• Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.
• Good understanding of data protection and compliance requirements

How Success is Measured

Your performance will be assessed against a range of KPIs, including:

• Individual and team subscription sales against agreed targets
• Telesales activity levels — calls made, contact rates and conversions
• Order quality, including cancellation and complaint rates
• Accuracy and timeliness of reporting and administration
• Coaching impact and performance improvement within the team

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