Mental Health Administrator

Overview

An exciting opportunity has become available for a proactive and dedicated Mental Health Administrator to join Winchester City Primary Care Network. This part‑time role will support six GP practices within Winchester Rural North and East PCN, based at The Clockhouse, Bishop’s Sutton, Alresford.

Responsibilities

• Provide administrative support to the Mental Health Primary Care team across the surgeries within your Primary Care Network PCN.
• Maintain and develop good working relationships with all members of staff within the Mental Health environment, including PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and any other external agencies.
• Liaise with users of the service, carers and other voluntary and non‑statutory agencies.
• Ensure a friendly and professional ethos within the team/department for patients and staff.
• Attend regular team meetings and work in accordance with Hampshire and Isle of Wight NHS Foundation Trust policies and procedures.
• Time‑manage and prioritise own work using initiative consistently, coordinate an appropriate diary management system and use office space efficiently for the clinical team.
• Provide administration support to the PCN team lead to ensure team compliance with all required reports, audits and ad hoc data collection requests in a timely manner.
• Manage telephone enquiries on behalf of the PCN team and respond accordingly.
• Send appointment reminders and questionnaires to patients.
• Prepare MDT meeting documentation and provide administrative support during and after the meeting.

Key Attributes

• Strong verbal and written communication skills.
• Excellent time management and high level of IT proficiency, confident working across various computer systems.
• Full range of administrative capabilities.
• Strong organisational skills and effective prioritisation of tasks.
• A team player who can also work independently using own initiative.
• Attention to detail and proactive approach to problem‑solving.

Job Details

This is a part‑time position for 18.75 hours per week, worked across three days. The successful candidate must be available to work a full day on site on a Tuesday and Thursday. The remaining hours can be worked flexibly, depending on the preference of the successful candidate.

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