Insight & Complaints Specialist – Hybrid Adult Social Care

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Sandwell Metropolitan Borough Council offers an excellent opportunity for a Customer Insight & Complaints Officer in the Adult Social Care department. This hybrid role requires at least 3 full days in the office. Candidates must possess strong communication skills and a keen attention to detail as they will handle complex complaint investigations.

A minimum of 2 GCSEs including English (A-C) is necessary, alongside good organizational and time management skills. This position plays a key role in improving customer insights and feedback within the local authority.

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