Delivery Partner Manager, UK/IE Delivery Partner Managers
Job ID: 10423879 | Amazon UK Services Ltd.
The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The role involves kick‑starting new businesses and serving as the champion of excellence for our partners, helping them improve operations and planning.
The Delivery Partner Managers find and create value‑creation opportunities and manage the DSP relationship throughout the business lifecycle, focusing on DSP sentiment, safety, compliance, performance, and reliable capacity. They work closely with DSPs to solve challenges at a programmatic level, influence business planning and strategy, and anticipate obstacles, ensuring owners make informed decisions and achieve success while delivering quality.
They collaborate with internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health, and other teams, removing obstacles and improving financial, operational and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build feedback channels with OTR teams, DSPs, and product and strategy groups.
The role is field‑based, requires significant travel and flexible hours (overnight, weekends, holidays) to engage with owners weekly and meet business demands.
Key Job Responsibilities
- Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Guide owners as they scale their business and manage operational issues, ensuring resources are in place to effectively ramp‑up operations and prepare for peak periods.
- Support owners as they onboard to the programme and prepare to launch (for net new launches only).
- Coach and ensure effective upskilling and utilisation of AMZL tools.
- Deep‑dive to identify customer metric improvement opportunities.
- Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
- Coach business owners to run compliant, safe, and high‑performing companies (SLS metric deep‑Dive).
- Identify workflow inefficiencies and formulate and implement operational improvements at the network level, improving the individual DSP owner experience.
- Develop the relationship between Amazon and DSP partners (improve DSP sentiment).
- Align communications to DSP business owners following close collaboration with OTR partners.
- Act as the voice of the DSP within and represent them within the AMZL business.
- Improve driver standards to protect brand image.
- Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply meets peak volume demands.
Basic Qualifications
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions.
- Bachelor’s degree, or Master’s degree in business, data science, public administration, finance, engineering, human resources or related field.
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent.
- Experience working with and managing third‑party vendors, or experience in reliability/maintenance environments.
- Experience managing contingent workforce in a business with peak season.
- Experience in English‑language communication skills, both written and verbal.
- Experience in account management or managing customer relationships.
Preferred Qualifications
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar.
- Knowledge of general AI tools.
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma.
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
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Posted: May 20, 2026 (Updated about 3 hours ago)
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