Guest Experience Team Lead — 40-Agent Contact Centre

Merlin is seeking a passionate and driven Team Leader for its Short Breaks Contact Centre in Chessington World of Adventures. You will lead a team of up to 40 Advisors, ensuring exceptional guest experiences and operational excellence in a dynamic environment.

Your role involves coaching and developing staff, overseeing quality interactions, and enhancing performance metrics. Enjoy benefits like a Merlin Magic Pass, competitive pay, and ongoing training.

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