Transfer of Care Hub Administrator
The closing date is 26 May 2026.
The Transfer of Care Hub (ToCH) is based at Homerton Hospital within the Integrated Independence Team (IIT) and facilitates discharges across City and Hackney as well as surrounding areas. It is staffed by Homerton Healthcare staff and London Borough of Hackney (LBH). The purpose of the job role is to support the Transfer of Care Hub with administration duties, being an integral part of the Hub.
The advert may close early subject to a high number of applications.
Job Responsibilities
- Together with the team of Clinical Coordinators, manage patient information referred into the ToCH.
- To provide first point of contact assistance/advice for referrers, health professionals and service users.
- Liaise with primary, secondary, health and social care providers to facilitate service users into appropriate discharge pathways.
- Assess clients' referral discharge information, ensuring any inappropriate referral is rerouted to the correct pathway or missing information is gathered.
- Update all electronic systems in conjunction with ToCH Clinical Coordinators, including referral email account, spreadsheets and Rio/EPR systems.
- Assist with the production and analysis of data to produce reports supporting relevant KPIs and targets.
- Work with other teams, departments or local authorities to facilitate timely, appropriate and seamless discharge from hospital into the chosen discharge setting.
- Promote independence for service users, enabling them to live in the least restrictive environment whilst ensuring they receive the necessary care and treatment.
- Process all new referrals, evaluate and decide on appropriate pathways, gaining any missing information.
- Ensure all referrals required for discharge have been acted upon and will be in situ in time for discharge.
- Ensure that all incoming cases are dealt with efficiently and that service users' needs are assessed in line with statutory timescales.
- Maintain patient records in accordance with local and national information governance requirements.
- Identify and report issues surrounding safeguarding adults to the line manager, complying with the organisation's framework.
- Facilitate and attend multi-disciplinary meetings and/or case conferences to provide relevant information as part of the case-management process.
- Maintain up-to-date working knowledge of legislation, statutory frameworks and codes of practice relevant to the work of the department, applying this knowledge to ensure work is carried out in accord with required practice.
Person Specification
- Good standard of education including GCSE English & Maths or equivalent.
- Evidence of continuing professional development.
- Competent level of IT skills, including user knowledge of core Microsoft Office packages, ECDL or equivalent.
- NVQ Level 3 (or higher) in relevant domain such as Health and Social Care or Administration.
- Experience of working with people with medical and/or social issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Part-time, Flexible working, Compressed hours
#J-18808-Ljbffr”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “NHS”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439322974__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Transfer of Care Hub Administrator
The closing date is 26 May 2026.
The Transfer of Care Hub (ToCH) is based at Homerton Hospital within the Integrated Independence Team (IIT) and facilitates discharges across City and Hackney as well as surrounding areas. It is staffed by Homerton Healthcare staff and London Borough of Hackney (LBH). The purpose of the job role is to support the Transfer of Care Hub with administration duties, being an integral part of the Hub.
The advert may close early subject to a high number of applications.
Job Responsibilities
- Together with the team of Clinical Coordinators, manage patient information referred into the ToCH.
- To provide first point of contact assistance/advice for referrers, health professionals and service users.
- Liaise with primary, secondary, health and social care providers to facilitate service users into appropriate discharge pathways.
- Assess clients’ referral discharge information, ensuring any inappropriate referral is rerouted to the correct pathway or missing information is gathered.
- Update all electronic systems in conjunction with ToCH Clinical Coordinators, including referral email account, spreadsheets and Rio/EPR systems.
- Assist with the production and analysis of data to produce reports supporting relevant KPIs and targets.
- Work with other teams, departments or local authorities to facilitate timely, appropriate and seamless discharge from hospital into the chosen discharge setting.
- Promote independence for service users, enabling them to live in the least restrictive environment whilst ensuring they receive the necessary care and treatment.
- Process all new referrals, evaluate and decide on appropriate pathways, gaining any missing information.
- Ensure all referrals required for discharge have been acted upon and will be in situ in time for discharge.
- Ensure that all incoming cases are dealt with efficiently and that service users’ needs are assessed in line with statutory timescales.
- Maintain patient records in accordance with local and national information governance requirements.
- Identify and report issues surrounding safeguarding adults to the line manager, complying with the organisation’s framework.
- Facilitate and attend multi-disciplinary meetings and/or case conferences to provide relevant information as part of the case-management process.
- Maintain up-to-date working knowledge of legislation, statutory frameworks and codes of practice relevant to the work of the department, applying this knowledge to ensure work is carried out in accord with required practice.
Person Specification
- Good standard of education including GCSE English & Maths or equivalent.
- Evidence of continuing professional development.
- Competent level of IT skills, including user knowledge of core Microsoft Office packages, ECDL or equivalent.
- NVQ Level 3 (or higher) in relevant domain such as Health and Social Care or Administration.
- Experience of working with people with medical and/or social issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Part-time, Flexible working, Compressed hours
#J-18808-Ljbffr…