Ralph Lauren Hospitality Operations Manager

Position Overview

We are seeking an experienced Manager to lead our Ralph’s Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.

Essential Duties & Responsibilities

• Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence
• Lead, train, and support staff on service standards, product preparation, and equipment maintenance
• Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L
• Maintain quality control standards for coffee, food safety compliance, and operational audits
• Develop SOPs and operational flows, working closely with retail teams for seamless integration
• Manage vendor relationships for products, equipment, and café maintenance
• Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements
• Collaborate with regional management and marketing teams on activations and business opportunities
• Conduct site visits to ensure Ralph’s Coffee standards and quality consistency
• Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA
• Coordinate logistics between stores, partners, and landlords to meet operational requirements

Experience, Skills & Knowledge

• At least 2 full strategic cycles management experience in coffee.
• At least 2 full strategic cycles working as an operation/café manager.
• Qualified to at least level 3 in food and hygiene.
• Flexible approach (ability to be multi-skilled)
• Willingness to learn & work overseas.
• A creative problem solver willing to take on challenges
• A self-starting, organised and driven person
• Strong business acumen.
• Presentable and able to follow uniform brand standards
• Exemplary management skills.
• Excellent organizational and time management skills.
• Effective communication skills.
• Exceptional customer service skills.

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