Customer Support Specialist, OnTheMarket – London
Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real‑estate information, analytics, and online marketplaces. With more than 35 years of experience, the company aims to digitise the real‑estate sector and empower its users with deep insights.
Role Description
As part of the Technical Support team you will ensure client property listings are accurately processed and displayed on the OnTheMarket website, handle queries from both clients and consumers, and support estate and letting agents using the OnTheMarket Expert platform.
Responsibilities
- Provide technical and customer support via inbound and outbound calls, email, and occasional face‑to‑face meetings.
- Liaise with clients and third‑party software providers to maintain automated data connections, assess data quality, and resolve issues.
- Investigate and resolve queries from clients and consumers, manage tickets, and communicate solutions clearly.
- Analyse raw data from feed providers and troubleshoot live service issues.
- Audit client accounts proactively and identify potential problems.
- Support new product rollouts, system enhancements, and ad‑hoc projects as required.
- Maintain consistently high standards of customer service in all interactions.
Qualifications
- Previous call‑centre or customer‑support experience, comfortable handling inbound and outbound calls.
- Proficiency with Microsoft Suite, Zoho CRM, Zoho Desk and major web browsers.
- Strong written and verbal communication, excellent time‑management and prioritisation skills.
- Interest in the real‑estate industry and ability to work under pressure in a fast‑moving environment.
- Proactive problem‑solver who works well in teams or autonomously and can make independent decisions during problem‑solving.
- Excellent attention to detail, self‑motivated, organised, flexible and approachable.
- Bachelor’s degree or equivalent experience.
Benefits
- Full private medical cover, dental cover, Life Assurance and member rewards.
- 28 days annual leave, competitive pension scheme, season ticket loans.
- Enhanced maternity and paternity pay.
- Culture of collaboration and innovation; work at Blue Fin or any UK‑wide hub.
Equal Opportunity Employer
CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is committed to compliance with all fair employment practices regarding citizenship and immigration status. Applicants with a disability or disabled veteran may request a reasonable accommodation.
#J-18808-Ljbffr…