Salary Details: 29,000 – 31,000Location: Century House Brunel Road Wakefield 41 Industrial EstateJob Reference: cardfac/TP/1803145/31842
Are you passionate about tech and love helping people? Do you thrive in a fastpaced environment where no two days are the same? If so, weve got an exciting opportunity for you to join our team as anIT Service Desk Analyst.
Based on site at our Support Centre in Wakefield, this isnt just another IT role its a chance to be part of a team thats shaping the future of cardfactory. Were on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.
With great progression opportunities and the chance to get involved in a variety of technologies, youll be supported to grow throughout our new fiveyear strategy.
This role also includes participation in an oncall rota, providing outofhours support as required.
If youre motivated, love working with people, and want to be part of a supportive team, wed love to hear from you.
What youll be doing:Youll be the first point of contact for colleagues and suppliers whenever they need IT support, whether thats over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.
Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. Youll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, youll escalate it to the right team or third-party partner.
Keeping users updated is key, so youll provide clear progress updates on their requests and incidents. Youll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.
Beyond day-to-day fixes, youll look for patterns and trends, helping us prevent repeat issues and improve our service. Youll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.
What were looking for:
- Experience working on an IT Service Desk, ideally in a retail environment.
- Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
- A good understanding of ITIL best practices and how they apply day-to-day.
- Excellent communication and problem-solving skills, with a positive, can-do attitude.
- Flexibility to work outside core hours when needed, and a full clean driving licence for occasional travel.
#priorityindeednr
Card Factory is the UKs leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100s of UK retailers
- Employee Assistance Programme access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email:vacancies@cardfactory.co.uk(we do not accept CVs/Applicationsvia email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
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