Xero Advisory Manager | Leading Business Services Provider | London
Are you a Xero expert with a passion for empowering others through technology? Imagine joining a fast‑scaling, B Corp certified industry leader where your expertise directly influences the success of thousands of UK entrepreneurs. If you are a proactive communicator who excels at simplifying complex processes and wants to play a pivotal role in the launch of a revolutionary new accounting product, this is the opportunity to elevate your career in a tech‑driven, forward‑thinking environment.
About the Firm
This leading UK business services provider and certified B Corp is at the forefront of the fintech and compliance sectors, having supported over 1 million companies to date. With a focus on modernizing business workflows through a fully integrated technology platform, they are currently scaling rapidly with a forecast to grow 5x–10x over the next three years. They offer a dynamic, carbon‑neutral workplace where ownership and continuous learning are at the heart of their culture.
Responsibilities
- Design and deliver structured Xero training programmes for internal departments including Onboarding, Customer Success, and Marketing.
- Create scalable training materials such as video tutorials, webinars, and help centre guides for both internal and client use.
- Lead the Xero onboarding enablement process to ensure clients are self‑sufficient and efficient from day one.
- Act as the primary internal Subject Matter Expert (SME) for all Xero‑related queries and best practice implementations.
- Identify recurring friction points in platform usage and proactively address them through targeted educational content.
- Collaborate with the Customer Success team to reduce support ticket volumes by improving overall user competency.
What You’ll Receive
- Competitive salary aligned with London market rates.
- Hybrid working model (confirmed).
- Opportunity to lead the launch of a high‑impact new product.
- Comprehensive private medical care.
- B Corp certified workplace with a strong focus on ESG.
- Clear pathways for career progression within a high‑growth scale‑up.
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